Terms, conditions and shipping costs - Josephine Testa

Sales Terms

The on-line shop, hereinafter referred to as josephinetesta.com is the exclusive property of the company Manifattura Forasassi S.r.l., whose registered office is in Via Montalese, 29 – 59013 Montemurlo (Po) – Italy, VAT number 02028490973. It is registered in the Prato Companies Register with Economic and Administrative Repertory number PO 493500.

Sales conditions

  • All prices to the public include VAT
  • All the cushions and throw in our online shop are really available at our location
  • The website is updated more than once per day
  • Shipments are always recorded in our accounts with a regular accompanying invoice
  • The published prices may vary depending on vintage and format, which is why Josephine Testa reserves the right to make modifications without any notification
  • If a price has been published in error but not corrected, Josephine Testa reserves the right to refuse to sell it
  • If payment is made by wire transfer it is necessary to send a receipt of the wire transfer that has been carried out within 3 days of the date of purchase. If this is not done the order will be cancelled.

Shipping costs

  • Throughout Italy the shipping cost is free.
  • In the rest of the world the shipping cost is always €. 5,00

Shipping Time

  • Throughout Italy we ship with Bartolini, delivery will be made within 3 working days after the order date
  • In Europe we ship with Bartolini, UPS or DHL, delivery will be made within 6 working days after the order date
  • In the Rest of the World we ship with Bartolini, UPS, DHL and delivery will be made within 10 working days after the order date

For customer complaints
E-mail: [email protected] – Phone: +39 3317391496

Josephine Testa shall not in any way be held liable for lost data or lost earnings caused by using the josephinetesta.com website or its contents.

Josephine Testa shall not be held liable to the same degree for the contents of websites that can be reached via links on the josephinetesta.com website.

Josephine Testa apologizes for any spelling, typing, or text translations errors, and it shall not be held responsible for any moral or material damages caused by the same.

Defective goods / damaged shipments
For damaged goods:

  • Damaged goods may be returned to Josephine Testa within 10 days after delivery
  • Shipment and packing costs for returning defective goods shall be borne by the customer
  • Defective goods shall be replaced by Josephine Testa with the same articles, or if they are no longer in stock, with an article of the same value

For damaged shipments:

  • If the order is made up of a number of items, return to sender only damaged packages by signing the courier’s transport document and including the wording “with reservation”
  • If the order is made up of only one item, which has been damaged, return the entire package to sender

If goods to replace damaged ones are out of stock, you will be contacted for a replacement, and if you do not find an alternative product in our catalog Josephine Testa shall reimburse the sum you have paid.
Any shipping costs for the return of damaged packages and for the delivery of replacement articles shall be exclusively our responsibility.

Right of withdrawal

Purchases on the josephinetesta.com website are subject to the regulations defined by Legislative Decree 206/05, which guarantees the right of withdrawal, for any reason, from the purchasing contract.

Conditions for the right of withdrawal:

Purchased goods must be substantially intact

  • The right of withdrawal is only reserved for natural persons, thereby excluding purchases made by retailers or persons in any capacity that buy goods for resale to third parties
  • The shipment costs for returned goods shall be borne by customers
  • When goods arrive at our warehouse they are checked to assess any damage or tampering (the substantial intactness of returned goods is an essential condition for exercising the right of withdrawal). We, therefore, recommend paying the maximum amount of attention when packing goods, and we recommend using the original packaging or another packaging that is certified for the shipment of cushions and throw
  • In order to exercise this right, a communication must be sent declaring that it is being exercised, and the goods must be returned within 15 days of this communication

The procedure that must be followed:

A declaration that you wish to exercise your right to cancel the order, to be sent e-mail to the following address [email protected] within 10 days of receiving the goods you ordered. The declaration must contain the following data:

  • Order number and date
  • Invoice number
  • Identification code for the articles you are returning as described in the invoice
  • Your bank details (IBAN code)

Before returning goods you have to wait for a communication from our Customer Services department which will authorize you to return them.
After receiving this communication you have 15 days to return the goods you have canceled to the following address:

Manifattura Forasassi S.r.l., Via Montalese, 29 – 59013 Montemurlo (Po).

Reimbursement time:

Josephine Testa commits to reimbursing customers within 14 working days of receiving goods, crediting an amount equal to the value of the goods as described in invoices. The aforementioned amount does not include delivery costs that shall be borne by the customer. This is in compliance with article 5, section 6, of Legislative Decree n. 185 dated 22/05/1999.


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